FAQ

Payments & Safety
Yes! We prioritize your security. Our website uses industry-standard encryption and secure payment gateways to protect your payment details.
Absolutely! We accept various online payment methods for a smooth and secure checkout experience.
You can find detailed information about our payment process in our Privacy Policy and Terms & Conditions sections on our website.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay.
Shipping & Delivery
Domestic shipping can take between 1 to 5 business days.
International shipping could take up to 14 business days depending on geographic location.
Due to courier challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for some domestic orders. Check the webiste, promotion and/or cart to see the current deal on free shipping.
Yes, we ship our products all over the globe.
Please note that free shipping may not applicable for international orders and that shipping rates could vary depending on your region.
Warranty & Guarantee
As a cosmetic brand, our products do not come with a traditional warranty. However, if you experience any issues, please reach out to us for assistance.
Currently, we do not offer extended warranties, but we stand behind our products. If there’s an issue, we’re happy to help!
Returns & Refunds
Yes! We have a 30-day return policy. If you’re unsatisfied, you can return the product for a full refund.
Please enquire for more information about our Refund policy.
You can request a refund within 30 days of receiving your order, providing your item is unopened.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
All shipping costs (including the return shipping) are handled by the customer.